Free ground shipping is available on domestic orders of $100 or more.
All U.S. orders are shipped via UPS within 2 business days of your order date. As soon as your order ships, you will receive a confirmation email with tracking information for your package. After an order has been delivered to the requested shipping address, we cannot be held responsible for lost or stolen packages.
All international orders are shipped via UPS within 2 business days of your order date. As soon as your order ships, you will receive a confirmation email with tracking information for your package. You are responsible for any duties and taxes that are required by customs once the package arrives in your country. After an order has been delivered to the requested shipping address, we cannot be held responsible for lost or stolen packages.
METHODS OF PAYMENT
We gladly accept Visa, MasterCard, and American Express credit cards.
We’ll gladly exchange unworn, unwashed, or defective merchandise with original tags attached.
Simply mail it back to us within 21 days of your order date and the cost of your item(s) will be applied onto a Tides & Pines gift card.
Once your exchange is received and processed, we will notify you via email that we have received your item(s) and include the details of your gift card. You may redeem the gift card code online or in store.
Please include the original packing slip or order number with your items when you mail them back.
To exchange your product, mail it to:
Tides & Pines
5410 22 Ave NW
Seattle, WA 98107
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item.
If you wish to exchange your item for a different size or color, we recommend purchasing the new item, then sending the original item back.
If you received a damaged item and need to exchange it for the same item, or have a question about exchanging, shoot us an email at firstname.lastname@example.org and we’ll help.
Reduced and Sale items are final sale and cannot be exchanged.
Exchanges after 21 days cannot be accepted.
The original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you exchange.
To be eligible for an exchange, your item must be unused, with tags attached and in the same condition that you received it. If we any item in an unsellable condition, you will be notified and the items will be returned to you.
We do not issue refunds.